Hello, how can we help you?

Please take a look at the FAQs below to see if we’ve already answered your question. If you can’t find what you’re looking for, please Contact Us.

Shipping & Delivery
How much is shipping?
Shipping varies by product, starting from $6.95 for Standard and $9.95 for Express. Please refer to each product page for exact options at checkout.
Do you offer express delivery?
Yes — Express is the fastest method available. Pricing is shown on each product page. If your cart has items of different sizes, the largest item determines the shipping rate.
What are your delivery cut-offs?
For seasonal dates (e.g., Father’s Day, Christmas), please see our live cut-offs page for the most up-to-date timelines. Production and shipping times are estimates and depend on carrier performance. View cut-offs
Peak production timeframes
During peak seasons (April, June, August, November & December) orders can take a little longer to produce due to volume. We work around the clock to dispatch as quickly as possible — thank you for your patience.
Can I select the exact time and date of delivery?
Couriers and Australia Post do not provide specific delivery time windows. You’ll receive a tracking link once your order ships.
Authority to Leave & signatures
Couriers may leave parcels in a safe place if no one is home. If you prefer a signature on delivery, please let us know at checkout. Large frames are delivered by couriers who may not be able to redeliver the same day.
Can you ship to PO Boxes or Parcel Lockers?
Small items can be delivered to PO Boxes/Parcel Lockers. Large framed prints and gallery walls must go to a street address.
Can I change my delivery address after ordering?
Please email contact@lovejk.com.au as soon as possible with your order number. If your order has already shipped, we’ll try our best to help — carrier fees may apply.
How do I track the status of my order?
Check your dispatch confirmation email for your tracking link (it may land in junk/spam). You can also log into your account to view tracking. If sent via Australia Post, track here. If sent via Sendle, track here. If sent via StarTrack, track here.
What happens if I missed my delivery?
If you received a missed-delivery card, please follow the instructions to arrange redelivery or collection. If a card wasn’t left, track your item for details. Still stuck? Contact us and we’ll help.
Can I pick up my order?
Yes — studio pickup is available in Moorabbin, Victoria. Select “Pick up” at checkout and we’ll email when your order is ready for collection.
Do you ship internationally?
Not yet. We hope to in the future. If you’re outside Australia, please email us and we’ll keep you posted.

Sale & Promotions
What if I forgot to apply my discount code?
Once an order has been placed, we’re unable to apply a discount retroactively. To avoid missing out, please double-check your code at checkout before completing your order.
Can you backdate a promotion to my order?
Sorry — promotions can’t be applied to past or in-progress orders.
I missed the sale — can I still get the discount?
We can’t honour promotions after they end. Keep an eye on our emails and socials for the next offer.